Service Center Manager

Posted: 3 weeks ago | Job ID: 4976

BOSS Staffing is currently hiring an experienced Service Center Manager for our client in Mississauga.

Quick Info

Location: Winston Churchill Blvd / Hwy 401, Mississauga

Schedule: Work day begins between 8-8:30am

Salary: $90,000 – $114,000 (based on experience)      

Perks

  • Weekly pay via Direct Deposit
  • 4% vacation pay paid out weekly
  • Temporary to Permanent Opportunities
  • Overtime Available
  • Benefits and other perks upon hire with the client!

Requirements

Qualifications:

  • Post-secondary degree/diploma.
  • A minimum of 6-9 years of related experience.
  • Management experience is a must (supervising a team of at least 5-6 employees)
  • Pump experience is ideal, along with knowledge and experience with rotating equipment (blowers, fans, compressors).
  • Experience with heavy machinery is an asset.
  • Proven ability to work in a fast-paced environment and with cross-functional teams.
  • Excellent planning, organizational, and time management skills.
  • Driven to innovate and iterate to find the best solution.
  • Excellent interpersonal and communication skills.
  • A demonstrated alignment with values; customer first, respect, entrepreneurial spirit, innovation, and integrity.

Work Environment:

  • On-site at the service center location.
  • Occasional travel required: provincial (mostly day trips)

Responsibilities

  • Communicate with clients throughout the quoting and service process to ensure and maintain a high level of client satisfaction.
  • Support the Service Center in various areas, including recruitment, scheduling, performance management, process improvements, employee relations and development, coaching and motivating direct reports.
  • Provide technical and engineering support where required to the service team during repair evaluation, repair disposition/report creation and rebuild.
  • Provide guidance and expertise during the dismantle process and help in the review and condition of components.
  • Aid in the training and development of all personnel within the Service Center team.
  • Responsible for maintaining customer satisfaction by ensuring the delivery of quality work, on-time and as quoted.
  • Responsible for meeting the Service Center’s KPI’s.
  • Work with the Technical Sales Reps to meet and exceed customer service expectations.
  • Where necessary aid in the co-ordination and communication between TSR’s and the customer regarding repair/service requirements.
  • Work with the Pump Service Team to ensure proper procedures are being followed during the dismantle, evaluation and rebuild process.
  • Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team’s objectives and sales goals are met.

We welcome and encourage applications from all candidates, including those with disabilities. Accommodations are available upon request for candidates at any point in the recruitment and selection process.

Submit Application

Please complete the form below and upload your resume.